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Warner Robins Jobs | Expertini

Urgent! On-Call Medical Appointment Clerk - Local Job Opening in Warner Robins

On Call Medical Appointment Clerk



Job description

Job Description

Join a Great Team!

Agency: 78th Medical Group at Robins AFB, GA

Site: 78th Medical Group, Central Appointments, 1st Floor, Building

Hours: ON CALL (hours are 7:00 am until 4:00 pm with 1 hour for lunch)

Duties:

  • Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).

    May be required to register patients not already in computer system, such as newborns.
  • Maintains accurate and up-to-date patient schedules and logs.

    Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
  • Validates basic patient demographic information prior to booking appointment for patients.

    Makes required updates.

    Makes required updates-failure to do so can result in the patient being booked incorrectly, i.e., an enrollee is not booked to their PCM.
  • Calls patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.

    Promotes consult/referral specialty medical care within the MTF or at civilian facilities.

    Provides patient with specific visit instruction.
  • Pulls records and files documentation as needed.

    Confirms medical records are available for upcoming appointments on provider schedules.
  • May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
  • Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
  • Delinquent and non-count appointments shall be resolved daily by CHCS end-of-day processing.

  • Patient refusals must be documented with appropriate standard refusal codes.

    The contractor cannot add new refusal reasons to the list.
  • Maintain or reduce call abandonment rates to 8% or below monthly average.
  • Respond to callers in less than 90 seconds, 90% of the time on average monthly.
  • Implement processes that support 1st call resolution.
  • Travel Requirements 0 - 10% Salary Grade Job Requirements

    Requirements:

  • A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.

  • Clearly speak and understand the English language.

  • Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.

  • Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.

  • The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

  • Qualifications:

  • Education: High school diploma or General Educational Development (GED) equivalency.

  • Experience: At least 6 months of experience in medical office scheduling.

  • BLS certification


  • Required Skill Profession

    Information And Record Clerks



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